Shipping Policy
Shipping information
Where we ship
We ship to most countries worldwide. To confirm whether we deliver to your location, add the item to your cart and proceed to the checkout page — if a shipping option is available for your address, we ship there. If your country is not available at checkout and you would like us to check, email us and we will ask our carriers for a quote.
Processing and delivery times
- Production time: 1–3 business days after ordering
- Dispatch preparation: an additional 1–3 business days
- Delivery: orders typically arrive within 7–15 days of dispatch
Delivery times can vary due to weather, customs clearance or other circumstances beyond our control. You will receive a tracking link by email as soon as your order ships.
Order tracking
You can view your order history and check the status of a current order by logging into your account on our website, or by using the link provided in your order confirmation email. To trace a parcel, open the tracking link and enter your tracking number.
If tracking has not updated for 7 business days, contact us with your order number and we will open a trace with the carrier.
Customs, duties and taxes
Most countries have duties or fees included in our shipping charges, but some destinations may require additional customs duties. These duties and taxes vary by country. If you are unsure about the import regulations in your country, we recommend contacting your local customs office for clear information.
Customs, duties and taxes
Depending on your destination, your country may charge import duties, taxes or customs clearance fees on delivery. Where these apply, they are the responsibility of the recipient and are not included in our prices or shipping charges. We are not able to mark parcels as gifts or under-declare their value.
Discreet packaging
Discretion is part of the product, not a favour:
- Plain, unbranded outer packaging — no brand name, no logo, no product names, no adult markings
- A neutral shipping label with only your address, a neutral sender name, the tracking number and a generic contents description
- No promotional inserts identifying what was ordered
- Generic customs descriptions on international parcels, such as silicone personal massager or personal care item
- A neutral statement descriptor, so nothing on your bank statement identifies the category
Address accuracy and delivery options
Please double-check your address at checkout, including apartment or unit numbers and postal codes. If you spot an error, contact us immediately — we can update the address before dispatch.
If you would prefer your parcel to go to a parcel locker, a workplace or a friend's address for extra privacy, tell us before dispatch and we will update it.
If a parcel is returned to us because an address was incomplete or incorrect, we will contact you to arrange redelivery. Re-shipping costs may apply.
Lost, delayed or damaged parcels
- Delayed: please allow the full estimate plus 5 business days before reporting, as customs and weather can add time
- Marked delivered but missing: check with neighbours, your building's mailroom and the carrier first, then contact us within 48 hours
- Arrived damaged: photograph the outer packaging before opening where possible and contact us the same day
For confirmed losses we replace the item or refund it in full.
Contact
ran1304598250@outlook.com — we reply within 1 business day