Privacy Policy

YearnWoven is committed to protecting your privacy and ensuring a secure experience on our website. This Privacy Policy explains how we collect, use and protect your personal information. By using our website, you agree to the terms of this policy.

1. Information we collect

When you interact with YearnWoven, we may collect the following types of information:

• Personal information: When you purchase or subscribe to our newsletter, we collect information such as your name, email address, phone number and billing address.
• Payment information: We collect payment information, including credit or debit card details, securely through our payment processing partners. This information is not stored on our servers.
• Usage data: We may collect information about how you interact with our website, including your IP address, browser type, device and pages visited, in order to improve our service.

We do not collect medical or health information, and we do not ask for it.

2. How we use your information

YearnWoven uses the information we collect to:

• Process and fulfil orders, including order confirmation and delivery updates
• Improve our website, products and services to provide a better customer experience
• Send promotional offers, newsletters and other marketing information, where you have opted in
• Respond to enquiries, provide customer support and resolve any questions or concerns
• Detect and prevent fraud, abuse and payment disputes

3. Sharing your information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information with the following:

• Service providers: Trusted third parties who help us operate our website, process payments, fulfil and deliver orders, and analyse performance. These include payment processors, shipping carriers, email and support platforms, and analytics providers.
• Legal requirements: Where required by law, we may disclose your information to comply with a legal obligation or to respond to a lawful request from public authorities.

All providers are contractually required to use your information only for the services they provide to us.

4. Data security

We use industry-standard security measures to protect your personal information, including Secure Socket Layer (SSL) technology. Please note, however, that no method of transmission over the internet or method of electronic storage is 100% secure.

How we protect your privacy in practice:

• Orders ship in plain, unbranded packaging with no product names or brand markings on the outside.
• Shipping labels carry only what the carrier needs, under a neutral sender name.
• Your payment statement shows a neutral descriptor that does not identify the product category.
• We do not include promotional inserts that would identify the sender or the product.
• Access to customer data within our team is limited to the people who need it to fulfil or support your order.

5. Your rights

Depending on where you live, you may have the right to:

• Access, correct or delete the personal information we store about you
• Withdraw consent: You may withdraw your consent to receive marketing information at any time by following the unsubscribe instructions in any message we send
• Data portability: Where applicable, request a copy of your data in a commonly used format

To exercise any of these rights, contact us at ran1304598250@outlook.com. We will respond within 30 days and may verify your identity first. You also have the right to lodge a complaint with your local data protection authority.

California residents: you may request disclosure of the categories of personal information we collect and how it is used, request deletion, and opt out of any sale of personal information. We do not sell personal information.

6. Cookies and tracking technologies

YearnWoven uses cookies and similar tracking technologies to improve website functionality and personalise your experience. You can manage your cookie preferences through your browser settings.

• Strictly necessary cookies keep the cart and checkout working and cannot be switched off.
• Analytics and advertising cookies are used only where you have consented, and you can change your choice at any time.

7. Children's privacy

Our website is intended for use by people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe we may have collected data from a minor, please contact us and we will take steps to delete that information as quickly as possible.

8. Changes to this policy

YearnWoven may update this Privacy Policy from time to time. When we make changes, we will publish the updated policy on our website and update the "last updated" date. The version in force is the one published on this page when you use our store.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: ran1304598250@outlook.com

YearnWoven