FAQ
How do I place an order?
Browse our website and add the products you want to your cart, then follow the simple checkout steps to complete your order. You will receive an order confirmation email as soon as payment is accepted.
Can I cancel or modify my order?
We recommend notifying us within two days of ordering — the sooner the better. Orders can be cancelled or modified before dispatch. Once a parcel has shipped it cannot be recalled or changed.
How do I check and track my order status?
To view your order history and check the status of a current order, simply log into your account on our website, or use the tracking link provided in your order confirmation email. To trace a parcel, open the tracking link and enter your tracking number.
Can I change my shipping address?
We recommend notifying us within two days of ordering — the sooner the better. If your order has not yet shipped, we can update the delivery address for you.
If the parcel has already been dispatched, please contact your local postal service and ask them to redirect the parcel to your preferred address after it reaches your destination country. We can also help you contact the carrier with your order number.
Are duties and taxes included in the price?
Most countries have duties or fees included in our shipping charges, but some destinations may require additional customs duties. These duties and taxes vary by country. If you are unsure about the import regulations in your country, we recommend contacting your local customs office for clear information.
Depending on your destination, your country may charge import duties, taxes or customs fees on delivery. Where these apply, they are the responsibility of the recipient.
How long is your shipping time?
Production time is 1–3 days after ordering, and dispatch preparation requires an additional 1–3 days. Orders typically arrive within 7–15 days of dispatch, but delivery times may vary due to weather or other circumstances beyond our control.
Why can't my discount code be used?
Our store occasionally runs special promotions and discount offers. Due to platform policy, discounted items and promotional offers cannot be combined with other discounts, and multiple discounts cannot be applied to the same order at the same time.
If you have any questions about a specific code, contact our support team with your order number and the code you tried to use.
Are your products safe?
Yes. Our products are made from body-safe, non-porous silicone — most of our range uses 100% platinum-cure silicone, which is phthalate-free and widely used for body-contact products. These materials are market-proven and test reports are available on request.
Two things to keep in mind for safe use:
- Use water-based lubricant only. Silicone-based lubricant can degrade silicone surfaces.
- Clean your product with warm water and a mild toy cleaner before first use and after every use, and dry it completely before storing.
How do I confirm whether you ship to my country?
We ship to most countries. To confirm whether we deliver to your location, simply add the item to your cart and proceed to the checkout page. If checkout cannot provide a shipping option for your region, that means we do not currently ship there.
If you need further help, contact our support team at ran1304598250@outlook.com.
Is the packaging discreet?
Yes, always. Orders arrive in plain, unbranded packaging with no product names on the label, a neutral sender name and a generic contents description. Your bank statement also shows a neutral descriptor. Nobody along the route — and nobody at your door — needs to know what you bought.
Do you accept returns or refunds?
Due to the nature of our products, we do not accept returns or refunds in the following circumstances, including but not limited to:
- Problems caused by improper use of the product
- Parcels that are stolen or deliberately damaged after delivery
- The size, firmness, model or colour chosen at checkout turns out to be wrong
- You receive the product and do not like it, or no longer want it
- You find the product unsuitable after shipment
We do resolve cases where the product is defective or damaged on arrival, or where we sent the wrong item or size. In those cases, notify us within 2 days of delivery and we will resolve the issue or arrange a replacement within 24 hours.
For full details, please see our Return & Refund Policy.
How should I care for my product?
Wash it with warm water and a mild, fragrance-free toy cleaner or soap before first use and after every use. Rinse thoroughly, pat dry and allow it to air-dry completely before storing it in a pouch, away from heat and direct sunlight. Use water-based lubricant only. For powered products, wipe rather than soak the body, keep water away from the charging port, and always let the port dry completely before charging.
See our care guide for the full routine.
How do I contact you?
Email ran1304598250@outlook.com and include your order number where relevant. We reply within 1 business day.