Return & Refund Policy

Returns

For hygiene and safety reasons, YearnWoven does not offer returns in the following circumstances, including but not limited to:

1. After order confirmation

Once an order is confirmed, we are unable to accept returns for personal preference — for example if you chose the wrong size, firmness or material, or if you are not satisfied with the product colour.

2. After delivery

Products that are lost, stolen or damaged after receipt do not qualify for a return.

Refund process

If your situation qualifies for a refund, we will start the refund process immediately.

Please allow 2 to 14 business days for the refund to appear in your account. This timeframe depends on your bank or card issuer. Refunds are issued to your original payment method and appear under the same neutral statement descriptor as your original purchase.

If you have any questions or concerns during this period, contact our customer service team at any time — we are here to help.

Refund conditions

1. Order size discrepancy

If the product you received does not match the size you ordered, please contact us immediately. Send a photo that clearly shows the length and weight of the product. Our team will resolve it for you as quickly as possible.

2. Defective or damaged product

If the product is defective or damaged when it arrives, please notify our service team within 2 days of receiving the parcel. We will resolve the issue or arrange a replacement within 24 hours.

What is not eligible

• Problems caused by improper use, including using non-water-based lubricant, dropping the product, or water damage
• Products that have been opened, used or washed (hygiene reasons)
• Change of mind after receiving the product, or no longer wanting it
• Wrong size, firmness, model or colour chosen at checkout
• Parcels that are stolen or deliberately damaged after delivery
• Items returned without first contacting us for a return authorisation

How to start a claim

1. Email ran1304598250@outlook.com with your order number and a short description of the problem.
2. We reply within 1 business day with a solution or a return authorisation.
3. For approved returns, we send you the return address and instructions. Please reuse our plain packaging — it stays anonymous on the way back too.
4. Where the fault is ours (wrong, damaged or defective item), we cover the return shipping cost.

Cancellations and changes

Orders can be cancelled or modified before dispatch. Please contact us with your order number as soon as possible. Once a parcel has shipped it cannot be recalled.

Contact

ran1304598250@outlook.com — we reply within 1 business day

Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence. Where local law grants you a stronger right of return, that right applies.